--- title: "Contact RateAPI" description: "Reach RateAPI: support@rateapi.dev for API and integration questions, kam@rateapi.dev for pricing and partnerships, and a documented route for correcting a rate we got wrong." canonical: "https://rateapi.dev/contact" last-updated: "2026-10-09" source: "https://rateapi.dev/llms.txt" --- # Contact RateAPI RateAPI is a small, independent company. Email is the fastest way to reach us, and a person reads every message — there is no ticket queue and no chatbot in front of it. ## Where to write Pick the closest match below. If none of them fit, send it to [support@rateapi.dev](mailto:support@rateapi.dev) and we will route it. We answer within one business day on weekdays; if you are blocked mid-integration, say so in the subject line and we will jump the queue. ### API & integration support Something returning the wrong shape, a 401 you cannot explain, a rate limit you need lifted while you finish evaluating, or a question the reference does not answer. Include your key id (the `rk_…` prefix is enough — never send the whole key) and the trace id from the response body, and we can usually find the request itself. - [support@rateapi.dev](mailto:support@rateapi.dev?subject=API%20support) ### Pricing, plans & partnerships Volume pricing, enterprise terms, bulk exports (SFTP/CSV/Excel), data licensing, or an integration you want to talk through before you build it. This one reaches the founder directly. - [kam@rateapi.dev](mailto:kam@rateapi.dev?subject=Pricing%20%2F%20partnership) ### Correcting a rate If a rate we serve does not match what the credit union publishes, tell us and we will trace it back to the snippet it was extracted from. Send the credit union, the product, and the page URL you are comparing against. - [support@rateapi.dev](mailto:support@rateapi.dev?subject=Rate%20correction) ### Security disclosure Report a suspected vulnerability privately and we will acknowledge it before doing anything else. Please do not open a public issue, and please do not test against other customers’ data. - [support@rateapi.dev](mailto:support@rateapi.dev?subject=Security%20disclosure) ### Press & credit unions Journalists asking about methodology or coverage, and credit unions who want their free rate scorecard or want to claim their institution profile. - [kam@rateapi.dev](mailto:kam@rateapi.dev?subject=Press%20%2F%20credit%20union) ## Company details Company RateAPI — evidence-backed interest-rate data from US credit unions, delivered over a REST API and a Model Context Protocol server. Location Charlotte, North Carolina, United States. The team is remote; there is no walk-in office, so please use email rather than post. Founder Kameron Kales. Read the [story behind RateAPI](https://rateapi.dev/about) . Support hours Monday to Friday, 9am–6pm US Eastern. Outside those hours we still read urgent mail, we just answer it more slowly. ## Before you write A few things are usually faster to look up than to ask about. The [developer portal](https://rateapi.dev/developers) has the quickstart, the OpenAPI spec, and the keyless demo endpoint. Our [methodology](https://rateapi.dev/methodology) explains how a rate is scraped, validated, and proven before it is served, and [corrections](https://rateapi.dev/corrections) documents what we do when one turns out to be wrong. [Independence](https://rateapi.dev/independence) covers the question we get most: no, we take no affiliate fees and sell no leads, so nobody can pay to rank higher. For anything touching your account data, see the [privacy policy](https://rateapi.dev/privacy) — it names what we store and how to have it deleted — and the [terms of service](https://rateapi.dev/terms) . RateAPI RateAPI Routes turns confirmed customer facts into source-backed shortlists of published products from 3,700+ tracked US credit unions. Every promoted route keeps its membership and price evidence. [Get API key →](https://rateapi.dev/api-key) [Sign in](https://app.rateapi.dev) ### Build - [RateAPI Routes →](https://rateapi.dev/routes) - [Product Matching API](https://rateapi.dev/financial-product-eligibility-api) - [Membership Eligibility API](https://rateapi.dev/api/eligibility) - [Rate Query API](https://rateapi.dev/rates-api) - [Decision API](https://rateapi.dev/api/reference) - [Batch Decisions API](https://rateapi.dev/api/batch-decisions) ### Deliver - [Developer Portal →](https://rateapi.dev/developers) - [Create a free API key](https://rateapi.dev/api-key) - [REST API docs](https://api.rateapi.dev/) - [OpenAPI spec](https://api.rateapi.dev/openapi.json) - [MCP Server](https://rateapi.dev/mcp) - [Widget builder](https://rateapi.dev/widget-builder) - [RateAPI Routes widget](https://rateapi.dev/widget-docs/routes) - [Market Rates widget](https://rateapi.dev/widget-docs/rates) - [Webhooks](https://api.rateapi.dev/webhooks) - [Versioning & deprecation](https://rateapi.dev/deprecation-policy) - [GitHub](https://github.com/rate-api) ### Solutions - [Personal finance apps](https://rateapi.dev/use-cases/personal-finance-apps) - [AI purchase advisors](https://rateapi.dev/use-cases/ai-purchasing-tools) - [AI agents](https://rateapi.dev/use-cases/ai-agents) - [Car buying platforms](https://rateapi.dev/use-cases/car-buying-platforms) - [Credit unions](https://rateapi.dev/for-credit-unions) - [Loan officers](https://rateapi.dev/use-cases/loan-officers) - [Rate data for ALM](https://rateapi.dev/alm-rate-data) ### Trust - [Data coverage](https://rateapi.dev/data-coverage) - [Rate methodology](https://rateapi.dev/methodology) - [Eligibility methodology](https://rateapi.dev/eligibility-methodology) - [Transparency](https://rateapi.dev/transparency) - [Independence](https://rateapi.dev/independence) - [Corrections](https://rateapi.dev/corrections) - [Pricing](https://rateapi.dev/pricing) - [About](https://rateapi.dev/about) - [Contact](https://rateapi.dev/contact) - Talk to a human ### Inspect the data behind the API Public data explorer - [Current mortgage rates](https://rateapi.dev/current-mortgage-rates) - [Current auto rates](https://rateapi.dev/current-auto-loan-rates) - [Current CD rates](https://rateapi.dev/current-cd-rates) - [Current HELOC rates](https://rateapi.dev/current-heloc-rates) - [Current personal loan rates](https://rateapi.dev/current-personal-loan-rates) - [Mortgage rates](https://rateapi.dev/mortgage-rates) - [Refinance rates](https://rateapi.dev/refinance-rates) - [Auto loan rates](https://rateapi.dev/auto-loan-rates) - [RV loan rates](https://rateapi.dev/rv-loan-rates) - [Boat rates](https://rateapi.dev/boat-loan-rates) - [Motorcycle rates](https://rateapi.dev/motorcycle-loan-rates) - [HELOC rates](https://rateapi.dev/heloc-rates) - [Personal loan rates](https://rateapi.dev/personal-loan-rates) - [Credit card rates](https://rateapi.dev/credit-card-rates) - [Deposit rates](https://rateapi.dev/deposit-rates) - [CD rates](https://rateapi.dev/cd-rates) - [Savings rates](https://rateapi.dev/savings-rates) - [Money market rates](https://rateapi.dev/money-market-rates) - [Credit union directory](https://rateapi.dev/credit-unions) - [Who can join](https://rateapi.dev/who-can-join) - [Mortgage benchmark](https://rateapi.dev/mortgage-rate-benchmark) - [Auto benchmark](https://rateapi.dev/auto-loan-rate-benchmark) - [HELOC benchmark](https://rateapi.dev/heloc-rate-benchmark) - [Personal loan benchmark](https://rateapi.dev/personal-loan-rate-benchmark) - [CD benchmark](https://rateapi.dev/cd-rate-benchmark) - [Credit union rate index](https://rateapi.dev/credit-union-rate-index) - [Deposit beta](https://rateapi.dev/deposit-beta) - [Credit unions vs banks: mortgage](https://rateapi.dev/compare/credit-union-vs-bank-rates) - [Credit unions vs banks: auto](https://rateapi.dev/compare/credit-union-vs-bank-auto-loan-rates) - [Credit unions vs banks: HELOC](https://rateapi.dev/compare/credit-union-vs-bank-heloc-rates) - [Credit unions vs banks: CD](https://rateapi.dev/compare/credit-union-vs-bank-cd-rates) - [Mortgage rate API comparison](https://rateapi.dev/compare/mortgage-rate-apis) - [Rate datasets](https://rateapi.dev/credit-union-rate-dataset) © 2026 RateAPI · US credit unions only · Published pricing is not approval. [Privacy](https://rateapi.dev/privacy) [Terms](https://rateapi.dev/terms) [llms.txt](https://rateapi.dev/llms.txt) --- Source: https://rateapi.dev/contact Rate data API: https://api.rateapi.dev · OpenAPI: https://api.rateapi.dev/openapi.json · MCP: https://mcp.rateapi.dev/mcp